Privacy Policy

1. Introduction

MindCirca ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mental health services platform.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Name, email address, phone number
• Date of birth and demographic information
• Medical and mental health history (intake forms)
• Payment information (processed securely through third-party providers)
• Appointment preferences and scheduling information

2.2 Automatically Collected Information

When you access our Service, we may automatically collect certain information, including:

• IP address and device information
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process appointments and manage your account
• Communicate with you about appointments, services, and updates
• Process payments and send related information
• Comply with legal obligations and protect our rights
• Provide personalized treatment recommendations
• Send administrative information and respond to inquiries

4. Health Information (HIPAA Compliance)

As a healthcare service provider, we are committed to protecting your Protected Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA). We:

• Maintain strict confidentiality of all health information
• Use secure, encrypted systems for storing and transmitting health data
• Limit access to health information to authorized personnel only
• Obtain your explicit consent before sharing health information with third parties
• Provide you with access to your health records upon request

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With Your Consent: We may share information when you explicitly consent
• Service Providers: With trusted third parties who assist in operating our platform (payment processors, hosting services)
• Legal Requirements: When required by law or to protect our rights and safety
• Healthcare Providers: With your assigned healthcare provider for treatment purposes
• Business Transfers: In connection with a merger, acquisition, or sale of assets

6. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• End-to-end encryption for sensitive data transmission
• Secure server infrastructure with regular security audits
• Access controls and authentication mechanisms
• Regular backups and disaster recovery procedures
• Staff training on data protection and privacy

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal requirements)
• Portability: Request transfer of your data to another service
• Opt-out: Unsubscribe from marketing communications
• Restrict Processing: Request restriction of how we process your information

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

9. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Health records are retained in accordance with applicable healthcare regulations.

11. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our Service, you consent to the transfer of your information.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: privacy@mindcirca.com
Phone: [Your Contact Number]
Address: [Your Business Address]